Shipping & Returns

 

Shipping Policy

Delivery costs and time will vary depending on where you live and what you’ve ordered. Once an order has been received and we have payment confirmation, we’ll dispatch your order within 48 hours from our Sydney warehouse.

AUSTRALIAN

within NSW

1 - 3 working days

AU$15.00

national

3 - 5 working days

AU$30.00

Free Standard Delivery

Spend over AU$100

Free

INTERNATIONAL

Asia Pacific area

5 - 10 working days

AU$80.00

rest of world

up to 12 working days

AU$150.00

Free Standard Delivery

Spend over AU$300

Free

 

 

 

 

 

* Next business day delivery is guaranteed provided that your destination is within the Australia Post Express Post Next Business Day Network and your order is placed before 3:00 PM AEST.

Return Policy

1.     Returned items must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt,  

        excluding the original delivery charge.

2.     Refunds are honoured where the product is faulty and you choose not to exchange the faulty product for a new identical product.

3.     Please choose carefully, we do not accept return if simply change your mind.

4.     Goods will only be accepted for return if they are within 21 days of purchase, unless we have notified you otherwise.

5.     The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a

         delivery service that insures you for the value of the goods.

6.     The cost of returning the item to us is your responsibility.

7.     We also do not refund the original shipping and handling that you paid on the order.

8.     Delivery charges are only refundable where goods are faulty and a refund is made.

 

How To Return An Item

Your item must be in its original packaging to be returned, unless there is a manufacturer defect. Your must return the item within 21 days of your purchase.

             Palicon Pty Ltd.

              4, Bridge Street, Rydalmere, NSW 2116 Australia

 

Exchanges

We will exchange products that are faulty under our refund policy and replace them at our expense; however we require the faulty product to be returned to us within 21 days of your purchase. We will provide a reply paid satchel so that the faulty product can be returned to us. This is important as part of quality control.

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